We ship using secure couriers in unmarked packages. 

• Standard Shipping :
  • Free for all orders over $30.
  • Average transit time is 3-6 business days, but could take up to 10 business days until first delivery attempt. 
  • We do not guarantee shipping times for Standard Shipping. 
• Expedited Shipping:
  • Customer pays shipping based on weight of package. 
  • Average transit time is 2-5 business days until first delivery attempt. 
  • We do not guarantee shipping times for Expedited Shipping. 
• Express Shipping:
  • Customer pays shipping based on weight of package. 
  • Up to 2 business days transit time until first delivery attempt.

Shipping to Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, and other US Territories:

• Standard Shipping:
  • Customer pays shipping based on weight of package.
  • International rates apply.
  • Standard shipping is the only option for these destinations. 
  • Your package is not subject to customs declaration.
  • We do not guarantee shipping times to these destinations. 

Shipping outside of the US:

• International Shipping fees are paid by the customer based on destination and weight of the package. 
• There is no average shipping transit time for international shipping as it varies from country to country. 
• The customer is responsible to pay any customs fees or tariffs incurred by the destination country.
• Depending on the country of destination and varying regulations around CBD, some packages can take several weeks to clear customs.   If your tracking shows a delay in customs, please contact them directly to see what they need.    We are happy to provide additional product information to customs upon request.   
• We can not guarantee that all packages will be cleared by customs and reach their destination.  
• We can not guarantee shipment times outside of the US.  
• Countries we don’t currently ship to:
  • Australia, Bahamas, Bermuda, Bolivia, Bonaire, Botswana, Brunei, Canada, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Curacao, Ecuador, Fiji, French Polynesia, Gambia, Guinea-Bissau, Guyana, Honduras, India, Iran, Ivory Coast/Côte d’Ivoire, Jamaica, Kosovo, Kuwait, Laos, Lebanon, Libya, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mauritania, Mexico (order at our Mexican partner site), Moldova, Mongolia, Montenegro, Morocco, Myanmar, Nepal, New Caledonia, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Portugal, Rwanda, Saba, Samoa, Senegal, Singapore, Sint Eustatius, Somalia, South Africa (order at our South African partner site), South Sudan, Spain, Sri Lanka, Suriname, Swaziland/Eswatini, Trinidad and Tobago, Tunisia, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, Western Sahara, Yemen, Zimbabwe

For any specific questions on shipping, please contact our customer care team at support@getredmoon.com for further information.